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A chatbot is a software application that simulates human conversation through text or voice interactions. Modern chatbots use natural language processing to understand user intent and generate contextually relevant responses.
Chatbots reduce customer service costs, provide 24/7 support, and can handle thousands of simultaneous conversations — making them a staple of modern business operations.
Intercom's AI chatbot Fin can resolve up to 50% of customer support queries instantly by drawing on a company's help documentation.
Natural Language Processing (NLP)
Natural language processing is a branch of AI that enables machines to read, understand, interpret, and generate human language. It bridges the gap between human communication and computer understanding, covering tasks like translation, summarisation, and sentiment analysis.
Large Language Model (LLM)
A large language model is an AI system trained on vast quantities of text data that can understand, generate, and reason about human language. LLMs use the transformer architecture and contain billions of parameters, enabling them to perform a wide range of language tasks.
Virtual Assistant
A virtual assistant is an AI-powered application that understands natural language commands and performs tasks on behalf of the user. It combines speech recognition, natural language processing, and task automation to provide a conversational interface for digital services.
Our programme follows a structured Level 4 curriculum with project-based learning, practical workflows, and guided implementation across business and career use cases. Funded route available for UK citizens and ILR holders.